The research is outlined within the Fazenda Esperança, in the male center located in Manaus, aimed at caring for substance-dependent individuals in the form of therapeutic community. The emergency service is developed by psycologists on duty service in the context of alcohol abuse and / or drugs and is willing to provide those in recovery, the recovery of its history, its existence, to return the possibility of rebuilding and learning in dealing with yourself and others around you. The study was drawn from the documentation referred to psycologists on duty, since all calls are recorded in medical records. The analysis of this material was made according to the comprehensive approach proposed by Amedeo Giorgi, for the apprehension and interpretation of experience in a dialogic relationship, by residents in emergency care. From this, drew up a profile of Fazenda Esperança resident for the year 2009 and that the universe was elected a case study. Thus, it was observed that there are possibilities for recovery of the resident, subject to availability on his part to participate in the dialogic relationship that is established. The experience provides grants to return to society, family and work, giving them rights which had been excluded with the misuse of drugs and /or alcohol, recovering their citizenship and opening horizons for the construction of a new life project.