The main focus of this dissertation is, to investigate in which way the consumers evaluate the products available in the market and what criteria they use to make their decision, limited only to cloth care products. By having its focus on sustainability, the consumer niche was restricted to the ones that identify themselves with some kind of action related to the environment. At first, was carried a qualitative research, with eleven participants. This interview was done with the intention of investigating what the consumers evaluate as choice criteria, at the time of purchase. In a second moment, another study was conducted, with the same participants, seeking to understand what is their reference to the term sustainability, and also how they relate the criteria mentioned in the first interview with the brands and their respective products. The statements revealed that, the questions of sustainability and of products claimed to be ecological revealed in the first research, most of the times work only as conceptualization, since, when confronted with the image of the brands or their products, such questions are not perceived or mentioned.