Nowadays with the globalization and the introduction of the Supply chain management philosophy, the customers become more demanding in order to get better quality in delivery time, increasing competitiveness and a search for customized services that, for distribution companies, it has become the most important factor in order to get competitive advantage and to increase the market share. In accordance with these ideas, many distribution companies have tried to improve the reliability, speed and flexibility, in order to get higher efficiency and punctuality in the deliveries; better fleet and drivers utilization; lower time to planning routes, generating cost reduction, improvements of the company`s image in the market, and higher market share. Trying to get excellence in distribution process, many companies have acquired the routing and scheduling systems. Due to the growth of routing systems use and the possibility for the author to participate in an implementation of this technology in a company, the objectives of this work are: to describe the operation of the Alpha Company`s where the implementation has been done; and present the routing system implementation process. Since the author was part of the team in the implementation of routing system in the Alpha Company, the methodology used for the elaboration of this work included: bibliographical research, visits in loco to the Alpha Company`s operations and non structuralized interviews with the involved parts in the operation. As a result of this work, we have an analysis of the operation during the implementation of the Routing System in line with the main results getting after finished the implementation process.