Internal communication is a strategic tool to reconcile the interests of employees with those of the organization, by encouraging dialogue, the exchange of information and experiences and cooperation at any level. In the scenario of the COVID-19 pandemic faced by Brazil and the world, many companies have adopted the remote work regime, which is a challenge for both companies and employees. That said, the main objective of this study is to understand the role of internal communication in a company in the education sector in the current pandemic scenario and its possible impacts on the organizational climate. To this end, a case study of company X was carried out, based on documentary data from the organization and surveys about the employees perception of its internal communication. The analysis of the results shows that it is necessary to maintain an honest, crystal clear and close internal communication with employees, providing information and the necessary support to fulfill the tasks in the home office model, maintaining the commitment to the institution, the brand values and the employees, even more in uncertain times like those of the pandemic period. This research had the managerial implication of generating insights for the company studied in this essay.