Título: | DESIGN FOR SERVICES, COMMUNICATION AND SOCIAL INNOVATION: A STUDY ABOUT PRIMARY CARE HEALTH SERVICES | ||||||||||||||||||||||||||||||||||||
Autor: |
KARINE DE MELLO FREIRE |
||||||||||||||||||||||||||||||||||||
Colaborador(es): |
VERA MARIA MARSICANO DAMAZIO - Orientador EVERARDO PEREIRA GUIMARAES ROCHA - Coorientador |
||||||||||||||||||||||||||||||||||||
Catalogação: | 03/JUN/2019 | Língua(s): | PORTUGUESE - BRAZIL |
||||||||||||||||||||||||||||||||||
Tipo: | TEXT | Subtipo: | THESIS | ||||||||||||||||||||||||||||||||||
Notas: |
[pt] Todos os dados constantes dos documentos são de inteira responsabilidade de seus autores. Os dados utilizados nas descrições dos documentos estão em conformidade com os sistemas da administração da PUC-Rio. [en] All data contained in the documents are the sole responsibility of the authors. The data used in the descriptions of the documents are in conformity with the systems of the administration of PUC-Rio. |
||||||||||||||||||||||||||||||||||||
Referência(s): |
[pt] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/ETDs/consultas/conteudo.php?strSecao=resultado&nrSeq=38700&idi=1 [en] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/ETDs/consultas/conteudo.php?strSecao=resultado&nrSeq=38700&idi=2 |
||||||||||||||||||||||||||||||||||||
DOI: | https://doi.org/10.17771/PUCRio.acad.38700 | ||||||||||||||||||||||||||||||||||||
Resumo: | |||||||||||||||||||||||||||||||||||||
This thesis investigates the design discipline contribution on primary care
health services social innovation. To this end, the thesis has been divided in three
stages: (1) desk research about design, service and service design disciplines; (2)
participant observational research in Design in Practice research project at
Lancaster University, where it was possible to identify the service designers
approaches to create new services for British National Health System (NHS); (3)
an action research to evaluate the potential of service design method by creating a
new primary care health service for patients with type II diabetes, in the Brazilian
context. This design project was conducted at Vila Gaucha Basic Health Unit, at
Porto Alegre city, by using experience based design approach. At this stage, it was
possible to make a service design intervention; to create a new primary care health
service for patients with diabetes type II and to evaluate the results reached by this
new service. The results shows that the design competence could contribute in
different ways for the creation of new primary care health services: (1) by
interpreting service value and meaning for different actors involved in its use; and
(2) by translating this knowledge into a visual language understandable to all,
allowing the co-creation of solution; (3) by configurating services concepts, it
building a persuasive argument about how people should act in a certain situation;
and (4) by including these people, whose behaviour needs to be affected, in the
argument co-creation process, design makes more favourable the emergence of a
social innovation. As a result of this investigation, this thesis proposes a method
for designing services that focus on social innovation.
|
|||||||||||||||||||||||||||||||||||||
|