Título: | EVALUATION AND SELECTION OF ROBOTIC PROCESS AUTOMATION TECHNOLOGY FOR THE PROCUREMENT PROCESSES OF AN OFFSHORE OIL, GAS AND WIND ENERGY OPERATOR | ||||||||||||
Autor: |
KLOE CARDOSO SIQUEIRA |
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Colaborador(es): |
RODRIGO GOYANNES GUSMAO CAIADO - Orientador JOSE EUGENIO LEAL - Coorientador |
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Catalogação: | 08/AGO/2022 | Língua(s): | PORTUGUESE - BRAZIL |
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Tipo: | TEXT | Subtipo: | THESIS | ||||||||||
Notas: |
[pt] Todos os dados constantes dos documentos são de inteira responsabilidade de seus autores. Os dados utilizados nas descrições dos documentos estão em conformidade com os sistemas da administração da PUC-Rio. [en] All data contained in the documents are the sole responsibility of the authors. The data used in the descriptions of the documents are in conformity with the systems of the administration of PUC-Rio. |
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Referência(s): |
[pt] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/ETDs/consultas/conteudo.php?strSecao=resultado&nrSeq=60084&idi=1 [en] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/ETDs/consultas/conteudo.php?strSecao=resultado&nrSeq=60084&idi=2 |
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DOI: | https://doi.org/10.17771/PUCRio.acad.60084 | ||||||||||||
Resumo: | |||||||||||||
Today, in the era of the fourth industrial revolution, also known as Industry
4.0 (I4.0), Robotic Process Automation (RPA) technology has been considered an
important tool for digital transformation in operations and supply chains because of
its lightweight approach to automate and optimize repetitive tasks, streamline and
improve internal processes, and control end-to-end business processes, which
enables cost and operational risk reduction. Driven by COVID-19, the market for
RPA technologies continues to be one of the fastest growing segments in the
enterprise software market. However, in the academic literature there are still few
works referring to the RPA theme with the approach focused on the supply chain,
even though it is increasingly used in the purchasing area with a focus on process
automation. Moreover, despite the existence of technology acceptance models (e.g.,
TAM and TAM2), which have relevant criteria to assess innovation, there are still
few studies that combine these criteria with multicriteria decision support methods
to propose a more robust methodology for technology selection in the I4.0 era. And,
from the literature review there is still no research relating RPA technology
adoption criteria and group multicriteria approach through the lens of innovation
diffusion theory. Given this, the objective of this research is to propose a
methodology for evaluating RPA platforms in the context of I4.0 and through the
lenses of innovation diffusion theory. This methodology is tested from the selection
of an RPA platform for application in the procurement process of an offshore oil,
gas and wind energy operating company. The research methodology involves
mixed methods, with a group multicriteria approach, which combined two methods:
Fuzzy Delphi and AHP-express, and data collection through structured
questionnaires elaborated from the reports of the consulting companies Gartner
(2021) and Forrester (2021) regarding the RPA platforms present in the market.
From the research results, the RPA platform Workfusion was selected as the best
platform to be applied in the purchasing area of the company that is the object of
study, due to its good evaluation in the criteria: structured data processing, assisted
automation and RPA applications developed for front-end users, however the RPA
platform Blue Prism was in the lowest level of the ranking of the 14 RPA platforms
evaluated, due to its low score in the criteria: available in the cloud, integrated
dashboards and autonomous automation. Thus, from a practical point of view, the
work contributes a new methodology for selecting RPA platforms for the
procurement industry, which has relevance for academic literature and brings its
contribution to industry that in future studies, should be applied to more companies
in the oil, gas and wind energy industry.
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