The objective of the present study is to conceive how Petrobras s administrative employees understand the role of software solutions on executing their organizational routines. For this purpose, had as field of analysis organizational routines from employees that works in administrative areas. The research sought to understand the role that software solutions have on the execution of organizational routines according to the individuals who perform them. The general approach of the present study starts from a interpretative perspective (SANDBERG, 2000). From the phenomenography method (AKERLIND, 2005; MARTON, 1981), the use of software solutions on executing organizational routines was analyzed based on the experience of the employees. As result of 20 interviews performed between November 2020 and May 2021, and then treated and analyzed, it turned out that the subjects interviewed understand the use of software solutions on their organizational routines in three different categories: i) as an information repository, ii) as a routine organizer and iii) as a mean to reduce human interference on routine execution. These categories presented four explanatory dimensions: i) structural element of the routine; ii) knowledge management and relationship between actors; iii) execution performance; and iv) information security and reliability.