Siebel 6.3 is the system owner of the Oracle CRM offering all the resources to customer retention, it is used by the sector of customer service the company s Oi in the area of mobile (cellular), this system provides the information requested by the client and provides all operations necessary in their mobile line. To meet the business rules set by the customer, Siebel 6.3 had to suffer many customizations in a very short period of time. After a recent analysis found that this system needs to actions aimed at correcting existing problems of performance database. The program presented in this project aims to assist the process of investigating performance issues database through the analysis and correction of incorrect codes and customizations.This program has features to aid in research not covered by the development tool standard Siebel. With the implementation of the tool to support the development described in this project is intended to reduce the time to research and correct problems in approximately 50 per cent, providing a real gain for the client in less time. Assuming that with the service system respond more quickly to requests from users (attendants), the average length of service will be reduced and therefore will generate a gain quality because you can serve more customers faster, while maintaining quality and metrics of attendance set by the government.