Cities play a key role in economic, social, and environmental spheres. It is noticeable that they are experiencing a rapid population increase due to industrialization and globalization (Mori and Christodoulou, 2012; Rocha, 2021). However, this population increase is causing several consequences in its urban and natural structures, such as lack of jobs, poor quality of the health system, increased urban violence, mobility problems, environmental pollution, etc. (Silva and Travassos, 2008). Along with this growth, it is observed that over the last decade technological advances have emerged and the internet has become a reality. Thus, starting the digitization of cities (Gonçalves, 2018). Therefore, in order to solve the problems of the cities reported above, seeking more sustainable answers, together with the evolution of technology and information, the theme called smart city emerged (Nadal, 2020). There are several literary definitions for the concept of a smart city, and an analysis of them was done throughout the work. Which, it can be observed that the two main types of intelligent towns addressed by theorists are: the one that deals with the life quality of the inhabitants and the resolution of current urban problems; and the one dealing with the use of ICT to manage the municipality. (Hollands, 2008). It is also possible to understand that the most current authors have characterized a smart urban area according to the life quality approach, which will be portrayed in this research. It is observed that a current smart city is not composed only of technology. It is just a tool for the full and sustainable development of the town, through the participation of society, and decision-making always together with the ultimate purpose of a municipal of excellence for its inhabitants.