The use of Information Communication Technologies (ICT’s) in education, or elearning, are becoming increasingly popular, either for using to support face-to-face teaching models, or for distance learning (ODL), and are becoming an integral part of both the cultural environment, as the technological environment of the modern university. When analyzing the introduction and implementation of e-learning in business schools in Brazil, we have observed in recent experiences that the process exacerbates certain internal tensions. Furthermore, studies in the literature that investigate the phenomenon are, in most cases, descriptive studies or normative, and they do not explain the process. However, it is argued that the implementation of technology is a complex phenomenon involving the interplay of many factors and should be considered not only the functional aspects but also the meaning that the technology has for those involved. In order to fill this gap, this study sought to understand how business schools manage the process of implementing e-learning in their environments from the meaning that their managers give to their experiences. From the analysis of the experience of seven schools with the implementation of e-learning, this research proposes a substantive theory of the process, using the methodology of Grounded Theory (Glaser & Strauss 1967, Corbin & Strauss, 2008). We interviewed 14 managers of these schools and the results of the analysis revealed five conceptual categories: 1) incongruity, 2) structure, 3) the entry form, 4) culturing the e-learning and 5) disseminating e-learning that built around the core category - the incongruity - the basis for building a relational model that explains how to place the process of implementing e-learning in those schools. The main conclusion reached is that the process of implementing e-learning to be effective must have clear in its assumptions that, in order to be accepted and disseminated within the internal environment, it must be accompanied by actions that are able to transmit a clear perspective of value related to the use of technology in the teaching-learning process. Only in this way those involved can see the benefits of its use. Thus, the implementation of e-learning, regardless of the purpose for which the school adopt it, should define strategies that focus the e-learning as a tool to improve existing practices of teaching, encouraging internally to develop a sense of value in relation to it, otherwise, the motivation for the use of technology cannot spread throughout the environment. We hope that the results add to the knowledge about the process of implementing e-learning, especially in business schools, and also could stimulate ideas about the phenomenon in the Brazilian context.