TRABALHOS DE FIM DE CURSO @PUC-Rio
| Título: | SERVICASH: WHICH FACTORS CONDUCT TO A LOW SELLS VOLUME? | ||||||||||||
| Autor(es): |
MIGUEL DE CARVALHO BASTOS CRUZ |
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| Colaborador(es): |
ELAINE ASSAYAG - Orientador |
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| Catalogação: | 13/OUT/2008 | Língua(s): | PORTUGUESE - BRAZIL |
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| Tipo: | TEXT | Subtipo: | SENIOR PROJECT | ||||||||||
| Notas: |
[pt] Todos os dados constantes dos documentos são de inteira responsabilidade de seus autores. Os dados utilizados nas descrições dos documentos estão em conformidade com os sistemas da administração da PUC-Rio. [en] All data contained in the documents are the sole responsibility of the authors. The data used in the descriptions of the documents are in conformity with the systems of the administration of PUC-Rio. |
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| Referência(s): |
[pt] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/TFCs/consultas/conteudo.php?strSecao=resultado&nrSeq=12340@1 [en] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/TFCs/consultas/conteudo.php?strSecao=resultado&nrSeq=12340@2 |
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| DOI: | https://doi.org/10.17771/PUCRio.acad.12340 | ||||||||||||
| Resumo: | |||||||||||||
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With the description of the market and agents, as well as
the variables
related to the present service process of a retail network
that focus on financial
products, this work intends to identify the weak points and
deficiencies of the
present Standard. The research focus is on the employees
and on the group
ménages and in their perceptions, aiming at assessing and
indicating necessary
suggestions afterwards.
Through the use of deep research, it was done a detailed
analysis of each
one of variables that are considered relevant to this
study, pointing out qualities
and deficiencies. Thus, some suggestions are proposed
aiming at contributing to
the improvement of the present scenario.
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