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Título: THE INFLUENTIAL QUALITIES TO CREDIT CARD CLIENT`S SATISFACTION: THE LOSANGO`S CASE
Autor(es): RAPHAEL SALVIANO CRUZ
Colaborador(es): CAMILA DE SOUSA BRAGA RADEMAKER - Orientador
Catalogação: 20/ABR/2006 Língua(s): PORTUGUESE - BRAZIL
Tipo: TEXT Subtipo: SENIOR PROJECT
Notas: [pt] Todos os dados constantes dos documentos são de inteira responsabilidade de seus autores. Os dados utilizados nas descrições dos documentos estão em conformidade com os sistemas da administração da PUC-Rio.
[en] All data contained in the documents are the sole responsibility of the authors. The data used in the descriptions of the documents are in conformity with the systems of the administration of PUC-Rio.
Referência(s): [pt] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/TFCs/consultas/conteudo.php?strSecao=resultado&nrSeq=8162@1
[en] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/TFCs/consultas/conteudo.php?strSecao=resultado&nrSeq=8162@2
DOI: https://doi.org/10.17771/PUCRio.acad.8162
Resumo:
This Study deal with the Losango target public perception as for importants qualities of the Credit Card product and has the purpose to present one sugestion of replacement to the Losango Credit Card for its customers, looking to be a better player in the market. Therefore, a consumer and market research was made for the qualification of this capabilities and, in the end, the best attributs, in the opinion of the consumers, for the product to become na object of desire and satisfaction. The final conclusion shows that currently the consumer finance market to the low-income public is very attractive, however, to be sucessfull in this kind of market, the companies need to serve not only the basic requirements of the client, but all those expectations and interests.
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