Título: | THE INFLUENTIAL QUALITIES TO CREDIT CARD CLIENT`S SATISFACTION: THE LOSANGO`S CASE | ||||||||||||
Autor(es): |
RAPHAEL SALVIANO CRUZ |
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Colaborador(es): |
CAMILA DE SOUSA BRAGA RADEMAKER - Orientador |
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Catalogação: | 20/ABR/2006 | Língua(s): | PORTUGUESE - BRAZIL |
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Tipo: | TEXT | Subtipo: | SENIOR PROJECT | ||||||||||
Notas: |
[pt] Todos os dados constantes dos documentos são de inteira responsabilidade de seus autores. Os dados utilizados nas descrições dos documentos estão em conformidade com os sistemas da administração da PUC-Rio. [en] All data contained in the documents are the sole responsibility of the authors. The data used in the descriptions of the documents are in conformity with the systems of the administration of PUC-Rio. |
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Referência(s): |
[pt] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/TFCs/consultas/conteudo.php?strSecao=resultado&nrSeq=8162@1 [en] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/TFCs/consultas/conteudo.php?strSecao=resultado&nrSeq=8162@2 |
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DOI: | https://doi.org/10.17771/PUCRio.acad.8162 | ||||||||||||
Resumo: | |||||||||||||
This Study deal with the Losango target public perception
as for importants
qualities of the Credit Card product and has the purpose
to present one sugestion of
replacement to the Losango Credit Card for its customers,
looking to be a better player in
the market. Therefore, a consumer and market research was
made for the qualification of
this capabilities and, in the end, the best attributs, in
the opinion of the consumers, for the
product to become na object of desire and satisfaction.
The final conclusion shows that
currently the consumer finance market to the low-income
public is very attractive, however,
to be sucessfull in this kind of market, the companies
need to serve not only the basic
requirements of the client, but all those expectations and
interests.
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