TRABALHOS DE FIM DE CURSO @PUC-Rio
| Título: | OUTBACK STEAKHOUSE COSTUMER`S SATISFACTION RESEARCH | ||||||||||||
| Autor(es): |
BRUNO MONTEIRO MACRINI |
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| Colaborador(es): |
JOSE ROBERTO POTSCH - Orientador |
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| Catalogação: | 14/FEV/2006 | Língua(s): | PORTUGUESE - BRAZIL |
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| Tipo: | TEXT | Subtipo: | SENIOR PROJECT | ||||||||||
| Notas: |
[pt] Todos os dados constantes dos documentos são de inteira responsabilidade de seus autores. Os dados utilizados nas descrições dos documentos estão em conformidade com os sistemas da administração da PUC-Rio. [en] All data contained in the documents are the sole responsibility of the authors. The data used in the descriptions of the documents are in conformity with the systems of the administration of PUC-Rio. |
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| Referência(s): |
[pt] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/TFCs/consultas/conteudo.php?strSecao=resultado&nrSeq=7764@1 [en] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/TFCs/consultas/conteudo.php?strSecao=resultado&nrSeq=7764@2 |
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| DOI: | https://doi.org/10.17771/PUCRio.acad.7764 | ||||||||||||
| Resumo: | |||||||||||||
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Study of the satisfaction level of the young customers of
Rio De Janeiro s
South Side with the services of the Outback restaurant of
Barra da Tijuca.
The study led to identify the main factors or attributes
considered relevant
for the related customers, when they evaluate or they
decide to frequent a
thematic restaurant as what it is the object of the
present research. Also
the performance of Outback in the related attributes was
investigated,
according to perception of the respondents of a sample of
research. The
results had supplied information of the positive aspects
and the negative
aspects of the Restaurant, which can be useful for the
administration of
the enterprise. Finally, some suggestions for management
process of the
Company had been also presented.
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