| Título: | LAST-MILE LOGISTICS IN E-COMMERCE: A MULTIPLE CASE STUDY OF TWO LARGE RETAIL COMPANIES IN BRAZIL | ||||||||||||
| Autor(es): |
FELIPE MAYR MAIA FERNANDA MEDEIROS DE MORAES MACHADO |
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| Colaborador(es): |
MARCELO XAVIER SEELING - Orientador |
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| Catalogação: | 16/JUL/2026 | Língua(s): | PORTUGUESE - BRAZIL |
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| Tipo: | TEXT | Subtipo: | SENIOR PROJECT | ||||||||||
| Notas: |
[pt] Todos os dados constantes dos documentos são de inteira responsabilidade de seus autores. Os dados utilizados nas descrições dos documentos estão em conformidade com os sistemas da administração da PUC-Rio. [en] All data contained in the documents are the sole responsibility of the authors. The data used in the descriptions of the documents are in conformity with the systems of the administration of PUC-Rio. |
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| Referência(s): |
[pt] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/TFCs/consultas/conteudo.php?strSecao=resultado&nrSeq=76892@1 [en] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/TFCs/consultas/conteudo.php?strSecao=resultado&nrSeq=76892@2 |
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| DOI: | https://doi.org/10.17771/PUCRio.acad.76892 | ||||||||||||
| Resumo: | |||||||||||||
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The growth of e-commerce in Brazil has increased the complexity of logistics operations
and reinforced the centrality of last-mile logistics in serving the final customer. In this context, the
final stage of delivery concentrates challenges related to lead time, convenience, reliability,
capillarity, and distribution network design. This study aims to describe and comparatively analyze
the last-mile logistics of two large retail companies operating in Brazilian e-commerce: Mercado
Livre and Magazine Luiza. To this end, it adopts a qualitative approach based on literature review
and document analysis of secondary data drawn from academic articles, corporate reports, and
institutional and sectoral publications. First, the study discusses the main concepts related to e
commerce, logistics structure, fulfillment, last-mile logistics, and channel integration. It then
describes the logistics operations of the selected companies and develops a critical analysis of the
cases. The findings indicate that last-mile logistics, in both cases, is not an isolated final stage, but
the visible expression of upstream decisions regarding business model, inventory location,
fulfillment, and channel integration. The study also finds that Mercado Livre organizes its
operation around a digital architecture with growing logistics verticalization, whereas Magazine
Luiza structures its operation according to an omnichannel logic, turning its store network into
proximity-based logistics nodes. It concludes that, although distinct, both models respond
coherently to different organizational trajectories and asset legacies, and that, in the Brazilian
context, capillarity, flexibility, and technological integration play a decisive role in logistics
performance.
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