TRABALHOS DE FIM DE CURSO @PUC-Rio
| Título: | ANALYSIS OF THE ATTRIBUTES OFFERED ON THE DELIVERY SERVICES OF PIZZA RESTAURANTS IN RIO DE JANEIRO | ||||||||||||
| Autor(es): |
BARBARA XAVIER MARTINS BOLTJE |
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| Colaborador(es): |
MARCELA COHEN MARTELOTTE - Orientador |
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| Catalogação: | 29/JAN/2026 | Língua(s): | PORTUGUESE - BRAZIL |
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| Tipo: | TEXT | Subtipo: | SENIOR PROJECT | ||||||||||
| Notas: |
[pt] Todos os dados constantes dos documentos são de inteira responsabilidade de seus autores. Os dados utilizados nas descrições dos documentos estão em conformidade com os sistemas da administração da PUC-Rio. [en] All data contained in the documents are the sole responsibility of the authors. The data used in the descriptions of the documents are in conformity with the systems of the administration of PUC-Rio. |
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| Referência(s): |
[pt] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/TFCs/consultas/conteudo.php?strSecao=resultado&nrSeq=75183@1 [en] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/TFCs/consultas/conteudo.php?strSecao=resultado&nrSeq=75183@2 |
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| DOI: | https://doi.org/10.17771/PUCRio.acad.75183 | ||||||||||||
| Resumo: | |||||||||||||
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This study aimed at investigating the perception of consumers regarding the attributes of delivery service of pizzerias in Rio de Janeiro. Through research, with 96 respondents, it was possible to identify how the attributes influence customer satisfaction of delivery service pizza. Factor analysis was used for the crossing of the data to perceive how the attributes relate.
The majority of respondents were unmarried students, aged between 21 and 25 years. The research concluded that the main reason for the consumption of pizza at home is the convenience, the offer of this service is considered very important and that the promised delivery time must be maintained.
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