The conflict management platform receives customer requests from a marketplace via bulk load and provides attendants with a set of tools for negotiation, mediation, arbitration, and other resolution methods. Although this system does not process payments, it facilitates the establishment of agreements, scheduling, and financial or action-related commitments with customers facing issues or disputes regarding their orders. The measures suggested by the platform are executed by another department within the company; however, the conflict management team maintains direct communication with the customer, providing feedback on the actions taken by the marketplace.