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Título: THE PHILOSOPHY OF QUALITY AND ITS IMPACTS ON PROJECT MANAGEMENT
Autor(es): VERONICA OLIVEIRA DE ALMEIDA
Colaborador(es): PAULO CESAR TEIXEIRA - Orientador
Catalogação: 30/AGO/2005 Língua(s): PORTUGUESE - BRAZIL
Tipo: TEXT Subtipo: SENIOR PROJECT
Notas: [pt] Todos os dados constantes dos documentos são de inteira responsabilidade de seus autores. Os dados utilizados nas descrições dos documentos estão em conformidade com os sistemas da administração da PUC-Rio.
[en] All data contained in the documents are the sole responsibility of the authors. The data used in the descriptions of the documents are in conformity with the systems of the administration of PUC-Rio.
Referência(s): [pt] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/TFCs/consultas/conteudo.php?strSecao=resultado&nrSeq=6975@1
[en] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/TFCs/consultas/conteudo.php?strSecao=resultado&nrSeq=6975@2
DOI: https://doi.org/10.17771/PUCRio.acad.6975
Resumo:
Quality nowadays is becoming a subject more and more frequent in the business world. This, in the philosophy of project implementation can be understood as a search for better results based on better performance and planning on project management. Customer satisfaction is the key objective which quality aims achieving, and besides that, depends on individual commitment from each employee, in order to achieve the company results. One of the main reasons for a company to implement a quality oriented system, is the profit increase, along with higher customer loyalty. In other words, the customer doesnt change the supplier when satisfied with the product or service offered. Quality also helps on waste reduction and processes optimization, improving productivity. The project management methodology delivers more visibility, cost reductions, planning and control on a project implementation. However, its efficiency and efficacy are directly linked to project managers knowledge of the philosophy of quality. These guidelines must be reflected with base on the philosophy of quality adopted by the company, in order to obtain better understanding and implementation of strategies, in a way that, product or service can be offered with higher quality to customers.
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