TRABALHOS DE FIM DE CURSO @PUC-Rio
| Título: | THE STOCKOUT PROBLEM IN RETAIL: CASA&VIDEO´S CASE STUDY USING THE QUALITY TOOLS | ||||||||||||
| Autor(es): |
LUISA FURTADO MAC DOWELL |
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| Colaborador(es): |
MARCOS COHEN - Orientador |
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| Catalogação: | 15/AGO/2005 | Língua(s): | PORTUGUESE - BRAZIL |
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| Tipo: | TEXT | Subtipo: | SENIOR PROJECT | ||||||||||
| Notas: |
[pt] Todos os dados constantes dos documentos são de inteira responsabilidade de seus autores. Os dados utilizados nas descrições dos documentos estão em conformidade com os sistemas da administração da PUC-Rio. [en] All data contained in the documents are the sole responsibility of the authors. The data used in the descriptions of the documents are in conformity with the systems of the administration of PUC-Rio. |
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| Referência(s): |
[pt] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/TFCs/consultas/conteudo.php?strSecao=resultado&nrSeq=6845@1 [en] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/TFCs/consultas/conteudo.php?strSecao=resultado&nrSeq=6845@2 |
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| DOI: | https://doi.org/10.17771/PUCRio.acad.6845 | ||||||||||||
| Resumo: | |||||||||||||
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The present study has as purpose the analysis of the
problem of merchandise stockout in
the retail section. The administration of stocks in that
branch has great importance,
because situations of stockout (or excess) of merchandise
can bring great financial
damages and losses of customers. The work was based on the
case study done in
CASA&VIDEO and tries to identify the main causes for
merchandise stockout, being
limited to analyze just the products of the category of
Toys and the months of April of
2004 and December of 2003. Those main causes were
identified and prioritized with the
aid of some of the seven traditional tools of the quality
and of the detailed analysis of the
systems of the company´s management.
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