Título: | SERVICE LEVEL IN CARRIERS: CASE STUDY OF NAVEIA | ||||||||||||
Autor(es): |
TAINA PEREIRA SILVA |
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Colaborador(es): |
MARCELO GHIARONI DE A E SILVA - Orientador |
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Catalogação: | 06/AGO/2024 | Língua(s): | PORTUGUESE - BRAZIL |
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Tipo: | TEXT | Subtipo: | SENIOR PROJECT | ||||||||||
Notas: |
[pt] Todos os dados constantes dos documentos são de inteira responsabilidade de seus autores. Os dados utilizados nas descrições dos documentos estão em conformidade com os sistemas da administração da PUC-Rio. [en] All data contained in the documents are the sole responsibility of the authors. The data used in the descriptions of the documents are in conformity with the systems of the administration of PUC-Rio. |
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Referência(s): |
[pt] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/TFCs/consultas/conteudo.php?strSecao=resultado&nrSeq=67496@1 [en] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/TFCs/consultas/conteudo.php?strSecao=resultado&nrSeq=67496@2 |
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DOI: | https://doi.org/10.17771/PUCRio.acad.67496 | ||||||||||||
Resumo: | |||||||||||||
The case study addresses the implementation of a quality control and
service level system at NAVEIA, focusing on logistics operations, specifically the
service level of carriers. The case study was guided by bibliographic research.
Data were obtained from historical data on carrier performance available within
the company. In a competitive market, the company adopted measures to
optimize deliveries and reduce costs. The research details the challenges faced
and the impacts of these changes on efficiency and customer satisfaction. It
highlights the importance of rigorous control over carriers and the need for
continuous improvements to maintain competitiveness and operational
excellence. It concludes that effective supply chain management is crucial for
business success.
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