TRABALHOS DE FIM DE CURSO @PUC-Rio
| Título: | STUDING THE INTERNET SALE`S PROCESS FROM A SIX SIGMA POINT OF VIEW: A CASE | ||||||||||||
| Autor(es): |
BRUNO MOLARO |
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| Colaborador(es): |
GLACIR DE OLIVEIRA GALIMBERTI ZAPATA - Orientador |
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| Catalogação: | 04/AGO/2005 | Língua(s): | PORTUGUESE - BRAZIL |
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| Tipo: | TEXT | Subtipo: | SENIOR PROJECT | ||||||||||
| Notas: |
[pt] Todos os dados constantes dos documentos são de inteira responsabilidade de seus autores. Os dados utilizados nas descrições dos documentos estão em conformidade com os sistemas da administração da PUC-Rio. [en] All data contained in the documents are the sole responsibility of the authors. The data used in the descriptions of the documents are in conformity with the systems of the administration of PUC-Rio. |
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| Referência(s): |
[pt] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/TFCs/consultas/conteudo.php?strSecao=resultado&nrSeq=6744@1 [en] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/TFCs/consultas/conteudo.php?strSecao=resultado&nrSeq=6744@2 |
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| DOI: | https://doi.org/10.17771/PUCRio.acad.6744 | ||||||||||||
| Resumo: | |||||||||||||
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This project will give in details the sales process of the
HsternHome web site to
achieve a better way to join the expectations of their
clients. The web site, nowadays, has
some problems that could lead to client dissatisfied. This
is a matter that Hstern cares
because the most important target the company wants to win
is a high quality customer`s
service.
Looking at the variables and processes from a Six Sigma
perspective it was
possible to identify the critical points so that a strategy
could be drawn to improve and
achieve the main goal which is the reduction of the time
spent on the web site sales order .
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