Título: | THE INFLUENCE OF SOCIAL MEDIA ON CONSUMER EXPERIENCE IN E-COMMERCE | ||||||||||||
Autor(es): |
JOAO VITOR DE FREITAS FERNANDES |
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Colaborador(es): |
ANDRE LACOMBE PENNA DA ROCHA - Orientador |
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Catalogação: | 18/DEZ/2023 | Língua(s): | PORTUGUESE - BRAZIL |
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Tipo: | TEXT | Subtipo: | SENIOR PROJECT | ||||||||||
Notas: |
[pt] Todos os dados constantes dos documentos são de inteira responsabilidade de seus autores. Os dados utilizados nas descrições dos documentos estão em conformidade com os sistemas da administração da PUC-Rio. [en] All data contained in the documents are the sole responsibility of the authors. The data used in the descriptions of the documents are in conformity with the systems of the administration of PUC-Rio. |
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Referência(s): |
[pt] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/TFCs/consultas/conteudo.php?strSecao=resultado&nrSeq=65564@1 [en] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/TFCs/consultas/conteudo.php?strSecao=resultado&nrSeq=65564@2 |
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DOI: | https://doi.org/10.17771/PUCRio.acad.65564 | ||||||||||||
Resumo: | |||||||||||||
This work examines how social networks influence the consumer
experience in E-commerce, using theoretical framework and data. It presents an
analysis of the results from a field survey conducted through a digital form,
primarily utilizing a Likert scale. The study provides insights into the use of social
networks as means of collecting data and information during the online
purchasing decision-making process. It also analyzes differences in responses
among groups with different age ranges, particularly focusing on young
individuals aged under 18 to 23, compared to other age groups, identifying
whether there is any element that is more important for one age group than the
other.
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