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Consulta aos Conteúdos
Estatística
Título: THE INFLUENCE OF SOCIAL MEDIA ON CONSUMER EXPERIENCE IN E-COMMERCE
Autor(es): JOAO VITOR DE FREITAS FERNANDES
Colaborador(es): ANDRE LACOMBE PENNA DA ROCHA - Orientador
Catalogação: 18/DEZ/2023 Língua(s): PORTUGUESE - BRAZIL
Tipo: TEXT Subtipo: SENIOR PROJECT
Notas: [pt] Todos os dados constantes dos documentos são de inteira responsabilidade de seus autores. Os dados utilizados nas descrições dos documentos estão em conformidade com os sistemas da administração da PUC-Rio.
[en] All data contained in the documents are the sole responsibility of the authors. The data used in the descriptions of the documents are in conformity with the systems of the administration of PUC-Rio.
Referência(s): [pt] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/TFCs/consultas/conteudo.php?strSecao=resultado&nrSeq=65564@1
[en] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/TFCs/consultas/conteudo.php?strSecao=resultado&nrSeq=65564@2
DOI: https://doi.org/10.17771/PUCRio.acad.65564
Resumo:
This work examines how social networks influence the consumer experience in E-commerce, using theoretical framework and data. It presents an analysis of the results from a field survey conducted through a digital form, primarily utilizing a Likert scale. The study provides insights into the use of social networks as means of collecting data and information during the online purchasing decision-making process. It also analyzes differences in responses among groups with different age ranges, particularly focusing on young individuals aged under 18 to 23, compared to other age groups, identifying whether there is any element that is more important for one age group than the other.
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