TRABALHOS DE FIM DE CURSO @PUC-Rio
| Título: | QUALITY TOOLS: A STUDY ON DAY-TO-DAY APPLICATION IN A COMPANY IN THE CONSUMER GOODS INDUSTRY | ||||||||||||
| Autor(es): |
RICARDO BARBOSA MOLINARO JUNIOR |
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| Colaborador(es): |
SYLVIA THEREZINHA DE ALMEIDA MORAES - Orientador |
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| Catalogação: | 18/DEZ/2023 | Língua(s): | PORTUGUESE - BRAZIL |
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| Tipo: | TEXT | Subtipo: | SENIOR PROJECT | ||||||||||
| Notas: |
[pt] Todos os dados constantes dos documentos são de inteira responsabilidade de seus autores. Os dados utilizados nas descrições dos documentos estão em conformidade com os sistemas da administração da PUC-Rio. [en] All data contained in the documents are the sole responsibility of the authors. The data used in the descriptions of the documents are in conformity with the systems of the administration of PUC-Rio. |
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| Referência(s): |
[pt] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/TFCs/consultas/conteudo.php?strSecao=resultado&nrSeq=65543@1 [en] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/TFCs/consultas/conteudo.php?strSecao=resultado&nrSeq=65543@2 |
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| DOI: | https://doi.org/10.17771/PUCRio.acad.65543 | ||||||||||||
| Resumo: | |||||||||||||
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The objective of this study was to investigate how quality tools and
procedures can bring real benefits to consumer goods companies, illustrating the
possibilities and advantages of their use through real examples of the company
studied. The study sought to understand the benefits perceived by employees,
as well as the benefits recorded by the company through its strategic map and
monitoring systems implemented from the end of 2022. The study also aimed to
understand the benefits perceived by employees resulting from the
implementation mentioned above. In addition, personal interviews were carried
out with 14 company employees to understand their perceptions about the
implementation, as well as their understanding of the theories discussed in this
text. Finally, it was concluded that it was possible to understand the gains
obtained by the company through the implementation of an integrated quality
system in its operations. It is concluded that there is a clear relationship between
the theories presented here and the results obtained in the field, as long as the
implementation follows a clear step by step and is aligned with such theories
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