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Consulta aos Conteúdos
Estatística
Título: QUALITY TOOLS: A STUDY ON DAY-TO-DAY APPLICATION IN A COMPANY IN THE CONSUMER GOODS INDUSTRY
Autor(es): RICARDO BARBOSA MOLINARO JUNIOR
Colaborador(es): SYLVIA THEREZINHA DE ALMEIDA MORAES - Orientador
Catalogação: 18/DEZ/2023 Língua(s): PORTUGUESE - BRAZIL
Tipo: TEXT Subtipo: SENIOR PROJECT
Notas: [pt] Todos os dados constantes dos documentos são de inteira responsabilidade de seus autores. Os dados utilizados nas descrições dos documentos estão em conformidade com os sistemas da administração da PUC-Rio.
[en] All data contained in the documents are the sole responsibility of the authors. The data used in the descriptions of the documents are in conformity with the systems of the administration of PUC-Rio.
Referência(s): [pt] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/TFCs/consultas/conteudo.php?strSecao=resultado&nrSeq=65543@1
[en] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/TFCs/consultas/conteudo.php?strSecao=resultado&nrSeq=65543@2
DOI: https://doi.org/10.17771/PUCRio.acad.65543
Resumo:
The objective of this study was to investigate how quality tools and procedures can bring real benefits to consumer goods companies, illustrating the possibilities and advantages of their use through real examples of the company studied. The study sought to understand the benefits perceived by employees, as well as the benefits recorded by the company through its strategic map and monitoring systems implemented from the end of 2022. The study also aimed to understand the benefits perceived by employees resulting from the implementation mentioned above. In addition, personal interviews were carried out with 14 company employees to understand their perceptions about the implementation, as well as their understanding of the theories discussed in this text. Finally, it was concluded that it was possible to understand the gains obtained by the company through the implementation of an integrated quality system in its operations. It is concluded that there is a clear relationship between the theories presented here and the results obtained in the field, as long as the implementation follows a clear step by step and is aligned with such theories
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