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Estatística
Título: APPLICATION OF LEAN MANUFACTURING TECHNIQUE IN THE IMPROVEMENT OF INTERNAL PROCESSES OF THE FINANCIAL SECTOR OF A RETAIL COMPANY
Autor(es): GABRIEL DE CHERMONT FEITOZA
Colaborador(es): MARTIM FRANCISCO DE OLIVEIRA E SILVA - Orientador
Catalogação: 27/JUL/2021 Língua(s): PORTUGUESE - BRAZIL
Tipo: TEXT Subtipo: SENIOR PROJECT
Notas: [pt] Todos os dados constantes dos documentos são de inteira responsabilidade de seus autores. Os dados utilizados nas descrições dos documentos estão em conformidade com os sistemas da administração da PUC-Rio.
[en] All data contained in the documents are the sole responsibility of the authors. The data used in the descriptions of the documents are in conformity with the systems of the administration of PUC-Rio.
Referência(s): [pt] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/TFCs/consultas/conteudo.php?strSecao=resultado&nrSeq=53919@1
[en] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/TFCs/consultas/conteudo.php?strSecao=resultado&nrSeq=53919@2
DOI: https://doi.org/10.17771/PUCRio.acad.53919
Resumo:
The main objective of this technological article is to analyze the Financial sector of a retail company in leather artifacts, with emphasis in the areas of Treasury and Tributary, with regard to process mapping and analysis of performance variables based on the theoretical conceptualization of Lean Manufacturing techniques. From the verification of limitations and bottlenecks in processes involving the payment of orders with service notes, the article intends to list the main improvements and opportunities that involve the execution of this operational activity of the two areas in order to redesign an optimized process for all agents involved.
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