TRABALHOS DE FIM DE CURSO @PUC-Rio
| Título: | THE RELATION BETWEEN THE CONSUMER AND THE THIRD PARTY AGENCIE | ||||||||||||
| Autor(es): |
VICTORIA PINTO MARINHO |
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| Colaborador(es): |
MARCUS WILCOX HEMAIS - Orientador |
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| Catalogação: | 22/ABR/2020 | Língua(s): | PORTUGUESE - BRAZIL |
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| Tipo: | TEXT | Subtipo: | SENIOR PROJECT | ||||||||||
| Notas: |
[pt] Todos os dados constantes dos documentos são de inteira responsabilidade de seus autores. Os dados utilizados nas descrições dos documentos estão em conformidade com os sistemas da administração da PUC-Rio. [en] All data contained in the documents are the sole responsibility of the authors. The data used in the descriptions of the documents are in conformity with the systems of the administration of PUC-Rio. |
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| Referência(s): |
[pt] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/TFCs/consultas/conteudo.php?strSecao=resultado&nrSeq=47614@1 [en] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/TFCs/consultas/conteudo.php?strSecao=resultado&nrSeq=47614@2 |
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| DOI: | https://doi.org/10.17771/PUCRio.acad.47614 | ||||||||||||
| Resumo: | |||||||||||||
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This study aimed to understand the relation between the consumers and the third party agencies (TPA) in Brazil. For that were made an analyze to find out the reasons why consumers sometimes complain. To deepen in this subject an qualitative research was made and divided into four topics: consumers issues, knowledge about the CDC and how much they know about the TPA. It was concluded that the consumers don t know how they work but they are willing to understand and use them.
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