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Título: MANAGEMENT OF THE AREA OF CREDIT AND COLLECTION
Autor(es): BRUNO BARRETO GUIMARAES
Colaborador(es): ANTONIO CARLOS FIGUEIREDO PINTO - Orientador
Catalogação: 09/FEV/2004 Língua(s): PORTUGUESE - BRAZIL
Tipo: TEXT Subtipo: SENIOR PROJECT
Notas: [pt] Todos os dados constantes dos documentos são de inteira responsabilidade de seus autores. Os dados utilizados nas descrições dos documentos estão em conformidade com os sistemas da administração da PUC-Rio.
[en] All data contained in the documents are the sole responsibility of the authors. The data used in the descriptions of the documents are in conformity with the systems of the administration of PUC-Rio.
Referência(s): [pt] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/TFCs/consultas/conteudo.php?strSecao=resultado&nrSeq=4492@1
[en] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/TFCs/consultas/conteudo.php?strSecao=resultado&nrSeq=4492@2
DOI: https://doi.org/10.17771/PUCRio.acad.4492
Resumo:
The presented work had for purpose show that it is possible to structure and keep an adequate administration of the area of credit and collection in a familiar company that never had well definite controls and processes. Being thus, theories and applicable basic concepts had been shown the practical one, beyond a study of real case where an administrator, when accepting to co-ordinate the area of Credit and Collection, came across with many problems as inefficient procedures and controls, high insolvency and resistance to change. Ahead by such situation, some actions had been taken in order to reduce the exposition to the risks, increase the controls and optimize the results of the company, amongst them the staff act of contract, change the image of the area with the external and internal public, negotiation with Banks and others.
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