TRABALHOS DE FIM DE CURSO @PUC-Rio
| Título: | EVALUATION THE PRINCIPAL CLIENTS OF THE BUSINESS FERANT IND. COM. DE ROUPAS LTDA | ||||||||||||
| Autor(es): |
LEONARDO LEITE RIBEIRO |
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| Colaborador(es): |
FAVIO AKIYOSHI TODA - Orientador |
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| Catalogação: | 30/JAN/2004 | Língua(s): | PORTUGUESE - BRAZIL |
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| Tipo: | TEXT | Subtipo: | SENIOR PROJECT | ||||||||||
| Notas: |
[pt] Todos os dados constantes dos documentos são de inteira responsabilidade de seus autores. Os dados utilizados nas descrições dos documentos estão em conformidade com os sistemas da administração da PUC-Rio. [en] All data contained in the documents are the sole responsibility of the authors. The data used in the descriptions of the documents are in conformity with the systems of the administration of PUC-Rio. |
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| Referência(s): |
[pt] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/TFCs/consultas/conteudo.php?strSecao=resultado&nrSeq=4459@1 [en] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/TFCs/consultas/conteudo.php?strSecao=resultado&nrSeq=4459@2 |
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| DOI: | https://doi.org/10.17771/PUCRio.acad.4459 | ||||||||||||
| Resumo: | |||||||||||||
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The business of FERANT INDÚSTRIA E COMÉRCIO DE ROUPAS LTDA.
in this large competitive market of fast and significative
transformations had come to a point of valuating on how
much their offer was satisfacting their clients needs.
Because of this necessity the company did a research
valuating the clients satisfaction with the objective
of obtaining information, this informations where of the
greatest utility to improve the performance of the business
to their clients. Through this research the company could
notice a lot of good points, but it had some points that
Ferant could improve its performance to continuate
satisfacting the clients needs with the purpose of the
business that is to continue getting new clients and
retaining them.
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