TRABALHOS DE FIM DE CURSO @PUC-Rio
| Título: | QUALITY GAPS IN SERVICE RENDERING | ||||||||||||
| Autor(es): |
EDWIN NATHAN SIQUEIRA JUNIOR |
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| Colaborador(es): |
DANIEL KAMLOT - Orientador |
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| Catalogação: | 21/JAN/2004 | Língua(s): | PORTUGUESE - BRAZIL |
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| Tipo: | TEXT | Subtipo: | SENIOR PROJECT | ||||||||||
| Notas: |
[pt] Todos os dados constantes dos documentos são de inteira responsabilidade de seus autores. Os dados utilizados nas descrições dos documentos estão em conformidade com os sistemas da administração da PUC-Rio. [en] All data contained in the documents are the sole responsibility of the authors. The data used in the descriptions of the documents are in conformity with the systems of the administration of PUC-Rio. |
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| Referência(s): |
[pt] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/TFCs/consultas/conteudo.php?strSecao=resultado&nrSeq=4419@1 [en] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/TFCs/consultas/conteudo.php?strSecao=resultado&nrSeq=4419@2 |
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| DOI: | https://doi.org/10.17771/PUCRio.acad.4419 | ||||||||||||
| Resumo: | |||||||||||||
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All the work done is based on researches made during a
services rendering by a consulting organization called ENS,
in a partnership with a restaurant that asked for assistance
in the administrative area to organize it is business. Along
with this service rendering some gaps that may appear in
the process between the two organizations are pointed out
and these gaps are the ones that will be analyzed in this
work - isolated at first, and then studied one by one and
in comparison with what really happened in the service
rendering by this consulting firm.
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