TRABALHOS DE FIM DE CURSO @PUC-Rio
| Título: | KNOWLEDGE MANAGEMENT AS AN INTERNAL SATISFACTION CATALYZER IN EMBRATELNULLS MARKET INTELLIGENCE UNIT | ||||||||||||
| Autor(es): |
ATILLA DJAN ERKAN |
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| Colaborador(es): |
HELIO ARTHUR REIS IRIGARAY - Orientador |
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| Catalogação: | 19/FEV/2003 | Língua(s): | PORTUGUESE - BRAZIL |
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| Tipo: | TEXT | Subtipo: | SENIOR PROJECT | ||||||||||
| Notas: |
[pt] Todos os dados constantes dos documentos são de inteira responsabilidade de seus autores. Os dados utilizados nas descrições dos documentos estão em conformidade com os sistemas da administração da PUC-Rio. [en] All data contained in the documents are the sole responsibility of the authors. The data used in the descriptions of the documents are in conformity with the systems of the administration of PUC-Rio. |
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| Referência(s): |
[pt] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/TFCs/consultas/conteudo.php?strSecao=resultado&nrSeq=3240@1 [en] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/TFCs/consultas/conteudo.php?strSecao=resultado&nrSeq=3240@2 |
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| DOI: | https://doi.org/10.17771/PUCRio.acad.3240 | ||||||||||||
| Resumo: | |||||||||||||
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The knowledge management theory has faced increasing
popularity since its creation in the 1990s. Embratel s
Market Intelligence unit is a clear example of an area
within a big company that is trying to use knowledge to
improve its performance.
The "Espaço do Conhecimento" project was created so that
all existing knowledge in physical form, such as documents,
minutes, and researches for example; can be used to
raise the area s performance in the internal satisfaction
survey. Knowledge management can improve internal
satisfaction regarding the company s Market Intelligence by
reducing its rate of response and improving the quality of
the work performed. Both of these aspects are evaluation
items included within the internal satisfaction survey.
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