TRABALHOS DE FIM DE CURSO @PUC-Rio
| Título: | CHANGE MANAGEMENT IN A SERVICE COMPANY | ||||||||||||
| Autor(es): |
DIANA MEIRA CHAVES BARBALHO |
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| Colaborador(es): |
PAULO CESAR TEIXEIRA - Orientador |
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| Catalogação: | 10/AGO/2017 | Língua(s): | PORTUGUESE - BRAZIL |
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| Tipo: | TEXT | Subtipo: | SENIOR PROJECT | ||||||||||
| Notas: |
[pt] Todos os dados constantes dos documentos são de inteira responsabilidade de seus autores. Os dados utilizados nas descrições dos documentos estão em conformidade com os sistemas da administração da PUC-Rio. [en] All data contained in the documents are the sole responsibility of the authors. The data used in the descriptions of the documents are in conformity with the systems of the administration of PUC-Rio. |
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| Referência(s): |
[pt] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/TFCs/consultas/conteudo.php?strSecao=resultado&nrSeq=30913@1 [en] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/TFCs/consultas/conteudo.php?strSecao=resultado&nrSeq=30913@2 |
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| DOI: | https://doi.org/10.17771/PUCRio.acad.30913 | ||||||||||||
| Resumo: | |||||||||||||
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The present study aims to identify the visions of employees and managers on the current management of change in Quality Accounting, using the model of Kotter (2013). Through the application of two surveys with closed questions, it was possible to identify those visions, perform an analysis and make comparisons between the two views. According to theoretical framework used, employees presented some flaws committed by their leaders. When comparing the two visions, it was noted that managers are not seeing the same flaws as employees.
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