Título: | AN ANALYSIS OF THE EXPERIENCE IMPACT ON SALES ONTO THE CUSTOMER DECISION-MAKING: THE CASE OF FARM SHOPS IN RIO DE JANEIRO | ||||||||||||
Autor(es): |
JULIANA REIS VILAIN |
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Colaborador(es): |
ALESSANDRA BAIOCCHI ANTUNES CORREA - Orientador |
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Catalogação: | 05/JUN/2017 | Língua(s): | PORTUGUESE - BRAZIL |
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Tipo: | TEXT | Subtipo: | SENIOR PROJECT | ||||||||||
Notas: |
[pt] Todos os dados constantes dos documentos são de inteira responsabilidade de seus autores. Os dados utilizados nas descrições dos documentos estão em conformidade com os sistemas da administração da PUC-Rio. [en] All data contained in the documents are the sole responsibility of the authors. The data used in the descriptions of the documents are in conformity with the systems of the administration of PUC-Rio. |
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Referência(s): |
[pt] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/TFCs/consultas/conteudo.php?strSecao=resultado&nrSeq=30214@1 [en] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/TFCs/consultas/conteudo.php?strSecao=resultado&nrSeq=30214@2 |
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DOI: | https://doi.org/10.17771/PUCRio.acad.30214 | ||||||||||||
Resumo: | |||||||||||||
This study aims to analyze how the experiential marketing impacts the purchasing decision of consumers from Farm fashion store in Rio de Janeiro. We sought to investigate how the five senses were explored by Farm within the shopping experience context and how these consumers perceive the environmental stimuli. Thus, the concepts associated with experiential marketing, store environment, purchasing decision process, sensorial marketing and branding were essential to conduct the present. Interviews were conducted with employees and consumers of Farm brand, divided into two groups: those who were in a buying situation and those who were not. The goal was to cross these testimonials to consider whether the experiential marketing strategy was perceived by consumers.
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