The presente work had as objective identify through the Gaps Model of Service Quality, the diferences between the expectation and perception of G.E.T Distribuidora clients as to the logistics services provided by the company and also the divergence between the clients expectation and what G.E.T understands about that expectation. With the obtaines results, the company can analyze and suit itself to the clients preferences and needs looking for a decrease of the gaps that identified previously. The data were generated from a field research - with a sample of 30 clients, restricted by the distributor cliente basis; that covered the areas Sul Fluminense and Costa Verde, in the state of Rio de Janeiro. Gaps were identified between the perception and the expectations of the clients in thirteen of twenty topics in the study. That may be used by the company to improve the quality of its services