TRABALHOS DE FIM DE CURSO @PUC-Rio
| Título: | LEVEL OF WORK AND CLIENTS SATISFACTION IN A REAL ESTATE FIRM | ||||||||||||
| Autor(es): |
GUILHERME MARCELINO SUAREZ |
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| Colaborador(es): |
PAULO CESAR TEIXEIRA - Orientador |
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| Catalogação: | 05/OUT/2016 | Língua(s): | PORTUGUESE - BRAZIL |
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| Tipo: | TEXT | Subtipo: | SENIOR PROJECT | ||||||||||
| Notas: |
[pt] Todos os dados constantes dos documentos são de inteira responsabilidade de seus autores. Os dados utilizados nas descrições dos documentos estão em conformidade com os sistemas da administração da PUC-Rio. [en] All data contained in the documents are the sole responsibility of the authors. The data used in the descriptions of the documents are in conformity with the systems of the administration of PUC-Rio. |
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| Referência(s): |
[pt] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/TFCs/consultas/conteudo.php?strSecao=resultado&nrSeq=27580@1 [en] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/TFCs/consultas/conteudo.php?strSecao=resultado&nrSeq=27580@2 |
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| DOI: | https://doi.org/10.17771/PUCRio.acad.27580 | ||||||||||||
| Resumo: | |||||||||||||
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The following dissertation aimed to investigate the level of satisfaction with the work, the impact in clients post-sale satisfaction and the impact of organization in sales results in the target firm in the Brazilian real estate market. The company being studied was Cyrela Brazil Realty in Sao Paulo and Rio de Janeiro. The internal atmosphere of the firm and whether the satisfaction of the employees impacted the clients satisfaction were all analyzed as well as the sales results. To do that the concepts of organization, organizational satisfaction, employee as well as client satisfaction were all looked at.
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