TRABALHOS DE FIM DE CURSO @PUC-Rio
| Título: | KNOWLEDGE MANAGEMENT TOOLS THAT CAN BE EMPLOYED FOR THE RETENTION AND DISSEMINATION OF KNOWLEDGE: THE CASE OF MDL REALTY | ||||||||||||
| Autor(es): |
ELOISA HARDT DE SOUZA |
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| Colaborador(es): |
SANDRA REGINA DA ROCHA PINTO - Orientador |
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| Catalogação: | 21/OUT/2014 | Língua(s): | PORTUGUESE - BRAZIL |
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| Tipo: | TEXT | Subtipo: | SENIOR PROJECT | ||||||||||
| Notas: |
[pt] Todos os dados constantes dos documentos são de inteira responsabilidade de seus autores. Os dados utilizados nas descrições dos documentos estão em conformidade com os sistemas da administração da PUC-Rio. [en] All data contained in the documents are the sole responsibility of the authors. The data used in the descriptions of the documents are in conformity with the systems of the administration of PUC-Rio. |
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| Referência(s): |
[pt] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/TFCs/consultas/conteudo.php?strSecao=resultado&nrSeq=23565@1 [en] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/TFCs/consultas/conteudo.php?strSecao=resultado&nrSeq=23565@2 |
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| DOI: | https://doi.org/10.17771/PUCRio.acad.23565 | ||||||||||||
| Resumo: | |||||||||||||
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Because of the fierce competition in the housing market, it becomes increasingly clear the need for companies to manage the knowledge to create competitive advantage, therefore, the aim of this study is to identify knowledge management tools that contribute to the dissemination of information within the MDL Realty company and reduce the loss of knowledge with the departure of an employee. Was interviewed the management body of the company and the results showed the existence of some specific actions, but without a strategic foundation in the use of existing tools. The analysis also led to the conclusion that it is first necessary to attract the interest of top management to the design of knowledge management work. Finally, we suggest some tools that can meet the need of knowledge retention, which is not performed properly.
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