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Título: AUTOMOTIVE LUBRICANTS CONSUMER PURCHASE DECISION PROCESS
Autor(es): SANTIAGO LAHITTE
Colaborador(es): JOAO RENATO DE SOUZA COELHO BENAZZI - Orientador
Catalogação: 17/SET/2014 Língua(s): PORTUGUESE - BRAZIL
Tipo: TEXT Subtipo: SENIOR PROJECT
Notas: [pt] Todos os dados constantes dos documentos são de inteira responsabilidade de seus autores. Os dados utilizados nas descrições dos documentos estão em conformidade com os sistemas da administração da PUC-Rio.
[en] All data contained in the documents are the sole responsibility of the authors. The data used in the descriptions of the documents are in conformity with the systems of the administration of PUC-Rio.
Referência(s): [pt] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/TFCs/consultas/conteudo.php?strSecao=resultado&nrSeq=23472@1
[en] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/TFCs/consultas/conteudo.php?strSecao=resultado&nrSeq=23472@2
DOI: https://doi.org/10.17771/PUCRio.acad.23472
Resumo:
This study aims to understand how the Decision Making Process of buying automotive Lubricants, mainly trying to understand each step that involves the decision of buying one lubricant or another. With this target on mind, a deep dive interview was conducted, followed by a 23 question survey distributed among each of the 5 steps related to this oil purchase process. The result showed that most of the lubricants consumers are the ones that identify for them selves the need of the oil change. We’ve also seen that they are more involved consumers than others and that the brand has a key role in determining the choice.
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