TRABALHOS DE FIM DE CURSO @PUC-Rio
| Título: | CUSTOMER CARE CELL PHONES | ||||||||||||
| Autor(es): |
RODRIGO CAVALCANTI BOTELHO |
||||||||||||
| Colaborador(es): |
ANA HELOISA DA COSTA LEMOS - Orientador |
||||||||||||
| Catalogação: | 28/JUL/2010 | Língua(s): | PORTUGUESE - BRAZIL |
||||||||||
| Tipo: | TEXT | Subtipo: | SENIOR PROJECT | ||||||||||
| Notas: |
[pt] Todos os dados constantes dos documentos são de inteira responsabilidade de seus autores. Os dados utilizados nas descrições dos documentos estão em conformidade com os sistemas da administração da PUC-Rio. [en] All data contained in the documents are the sole responsibility of the authors. The data used in the descriptions of the documents are in conformity with the systems of the administration of PUC-Rio. |
||||||||||||
| Referência(s): |
[pt] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/TFCs/consultas/conteudo.php?strSecao=resultado&nrSeq=16036@1 [en] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/TFCs/consultas/conteudo.php?strSecao=resultado&nrSeq=16036@2 |
||||||||||||
| DOI: | https://doi.org/10.17771/PUCRio.acad.16036 | ||||||||||||
| Resumo: | |||||||||||||
|
Based on 90 years in Brazil, it can be seen a large growth of consumer
rights, in part due to the appearance of the code of consumer protection.
Following this move we saw the market for call center as a means to serve
consumers who are entitled to a channel of direct relationship with the
organization. This market has grown at high levels and is now regarded as one of
the sectors that generate more jobs, especially for youth entering the labor
market. This study aims to reveal what is the perception of customers about the
service provided by mobile operators, it will be presented to the current situation
of the sector, the main aspects of the outsourcing service and customer care.
|
|||||||||||||
|
|||||||||||||
