TRABALHOS DE FIM DE CURSO @PUC-Rio
| Título: | AS TO PERFECT THE LOGISTIC PROCESS OF THE POST OFFICES TO MINIMIZE DELAYS IN THE DELIVERY OF SEDEX | ||||||||||||
| Autor(es): |
RUBENS MOREIRA |
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| Colaborador(es): |
JOAO WANDER N ANNUNCIACAO - Orientador |
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| Catalogação: | 01/DEZ/2008 | Língua(s): | PORTUGUESE - BRAZIL |
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| Tipo: | TEXT | Subtipo: | SENIOR PROJECT | ||||||||||
| Notas: |
[pt] Todos os dados constantes dos documentos são de inteira responsabilidade de seus autores. Os dados utilizados nas descrições dos documentos estão em conformidade com os sistemas da administração da PUC-Rio. [en] All data contained in the documents are the sole responsibility of the authors. The data used in the descriptions of the documents are in conformity with the systems of the administration of PUC-Rio. |
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| Referência(s): |
[pt] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/TFCs/consultas/conteudo.php?strSecao=resultado&nrSeq=12552@1 [en] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/TFCs/consultas/conteudo.php?strSecao=resultado&nrSeq=12552@2 |
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| DOI: | https://doi.org/10.17771/PUCRio.acad.12552 | ||||||||||||
| Resumo: | |||||||||||||
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Logistic the enterprise one has been throughout the times,
an important tool for the integration between customers and
companies. For company as the Brazilian Company of Post
offices and Telegraphs (E.C.T), the planning, the
organization of the distribution processes and the care in
the execution of services are of utmost importance for the
satisfaction of the customers and the rise of the quality
and the consequent increase of the competitiveness.
There will be boarded in this study options to maximize the
satisfaction of the customers of the Post offices, with one
of the services of the organization, the Sedex. Will be
detailed the process of delivery of orders express in the
center of domiciliary distribution of Copacabana and
presented proposals of improvements in the logistic
processes. This study detaches the importance of the
logistic as essential factor s for the survival of the
companies, mainly for the post offices inside of the global
scene and constant development, changes and competition.
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