TRABALHOS DE FIM DE CURSO @PUC-Rio
| Título: | AIR PARTS CUSTOMERS SATISFACTION RESEARCH | ||||||||||||
| Autor(es): |
NATALIA SANTOS CABRAL |
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| Colaborador(es): |
DANIEL KAMLOT - Orientador |
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| Catalogação: | 27/NOV/2008 | Língua(s): | PORTUGUESE - BRAZIL |
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| Tipo: | TEXT | Subtipo: | SENIOR PROJECT | ||||||||||
| Notas: |
[pt] Todos os dados constantes dos documentos são de inteira responsabilidade de seus autores. Os dados utilizados nas descrições dos documentos estão em conformidade com os sistemas da administração da PUC-Rio. [en] All data contained in the documents are the sole responsibility of the authors. The data used in the descriptions of the documents are in conformity with the systems of the administration of PUC-Rio. |
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| Referência(s): |
[pt] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/TFCs/consultas/conteudo.php?strSecao=resultado&nrSeq=12540@1 [en] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/TFCs/consultas/conteudo.php?strSecao=resultado&nrSeq=12540@2 |
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| DOI: | https://doi.org/10.17771/PUCRio.acad.12540 | ||||||||||||
| Resumo: | |||||||||||||
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The purpose of this work is to analyze the attributes that
are related to Air Parts
customers satisfaction.
A research was conducted to identify the degree of
customer´s satisfaction, and
also to discover the profile of these customers.
As a result, it was found that in general the company has a
good relationship with its
consumers. But some attributes should be studied in order
to fully satisfy the needs
and desires of their customers.
As a general suggestion, it would be interesting that Air
Parts in commemoration of its
25 years, made a catalog with all its history, including
machines offered, employees
who are from the beginning of the company and also photos
showing all its
developments.
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