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Título: THE IMPLANTATION OF ISO 9001 STANDARDS IN THE TJRJ: IMPACTS OR NOT IN THE MOTIVATION OF THE EMPLOYEES?
Autor(es): CAROLINA REMZETTI REGIS TAVARES
Colaborador(es): MARIA CRISTINA ASSUMPCAO CARNEIRO - Orientador
Catalogação: 25/SET/2008 Língua(s): PORTUGUESE - BRAZIL
Tipo: TEXT Subtipo: SENIOR PROJECT
Notas: [pt] Todos os dados constantes dos documentos são de inteira responsabilidade de seus autores. Os dados utilizados nas descrições dos documentos estão em conformidade com os sistemas da administração da PUC-Rio.
[en] All data contained in the documents are the sole responsibility of the authors. The data used in the descriptions of the documents are in conformity with the systems of the administration of PUC-Rio.
Referência(s): [pt] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/TFCs/consultas/conteudo.php?strSecao=resultado&nrSeq=12245@1
[en] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/TFCs/consultas/conteudo.php?strSecao=resultado&nrSeq=12245@2
DOI: https://doi.org/10.17771/PUCRio.acad.12245
Resumo:
This work had as objective collect information that evaluate if the application of quality norms ISO 9001 provided an increase of motivation of Rio de Janeiro Central Court´s employees. Endorsed for theoretical references and a fieldwork defined for the accessibility criteria, carried through in the 50 civil court jurisdiction in the TJRJ, it was possible to measure that even with the implantation of ISO 9001 standards, the employees are not motivaded with the lack of life quality at work
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