Título: | ANALYZING THE TANGIBILITY OF THE SERVICES PROVIDED ON A MEDICAL APPOINTMENT | ||||||||||||
Autor(es): |
RICARDO AUGUSTO LUTTERBACH PENNA |
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Colaborador(es): |
JOAO RENATO DE SOUZA COELHO BENAZZI - Orientador |
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Catalogação: | 23/JUN/2008 | Língua(s): | PORTUGUESE - BRAZIL |
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Tipo: | TEXT | Subtipo: | SENIOR PROJECT | ||||||||||
Notas: |
[pt] Todos os dados constantes dos documentos são de inteira responsabilidade de seus autores. Os dados utilizados nas descrições dos documentos estão em conformidade com os sistemas da administração da PUC-Rio. [en] All data contained in the documents are the sole responsibility of the authors. The data used in the descriptions of the documents are in conformity with the systems of the administration of PUC-Rio. |
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Referência(s): |
[pt] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/TFCs/consultas/conteudo.php?strSecao=resultado&nrSeq=11831@1 [en] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/TFCs/consultas/conteudo.php?strSecao=resultado&nrSeq=11831@2 |
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DOI: | https://doi.org/10.17771/PUCRio.acad.11831 | ||||||||||||
Resumo: | |||||||||||||
For being one of the most competitive careers in the
Brazilian university admission test and the one with the
smallest student s desistance rate, Medicine is turning
itself into an intensely competitive field. Therefore it is
of great importance, in particular to doctors in period of
training, to gain knowledge in service marketing, in order
to be capable of differentiating his services from the
competition.
In this monograph the method of conjoint analysis is
applied, with the objective to identify the factors that
have influence on the consumer s perception of quality in a
medical appointment and its influence on the perception of
values and the price of the service offered.
Through qualitative researches, four attributes were
previously identified (each one of them have three levels)
concerning the tangibilility of services provided on
private medical appointment. After that, questionnaires
were distributed to the respondents, where they placed
these nine products in order preference.
Thorough this research it was possible to identify the most
important attribute for the doctor s clients, as well as to
reach the ideal kind of product a doctor should offer and
to make strategies based on the combination of the
attributes.
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