TRABALHOS DE FIM DE CURSO @PUC-Rio
| Título: | THE APPLICATION OF OPERATIONS MANAGEMENT CONCEPTS IN A LAMINATE FLOORING RETAILER | ||||||||||||
| Autor(es): |
PEDRO AUGUSTO CUNTO DE ALMEIDA MACHADO |
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| Colaborador(es): |
MARCELO GHIARONI DE A E SILVA - Orientador |
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| Catalogação: | 28/AGO/2007 | Língua(s): | PORTUGUESE - BRAZIL |
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| Tipo: | TEXT | Subtipo: | SENIOR PROJECT | ||||||||||
| Notas: |
[pt] Todos os dados constantes dos documentos são de inteira responsabilidade de seus autores. Os dados utilizados nas descrições dos documentos estão em conformidade com os sistemas da administração da PUC-Rio. [en] All data contained in the documents are the sole responsibility of the authors. The data used in the descriptions of the documents are in conformity with the systems of the administration of PUC-Rio. |
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| Referência(s): |
[pt] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/TFCs/consultas/conteudo.php?strSecao=resultado&nrSeq=10449@1 [en] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/TFCs/consultas/conteudo.php?strSecao=resultado&nrSeq=10449@2 |
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| DOI: | https://doi.org/10.17771/PUCRio.acad.10449 | ||||||||||||
| Resumo: | |||||||||||||
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The object of this study was the appreciation of changes
implemented in the
operations management of Bom Piso Company, comprehending
the areas of
transportation, supply, services and information
technology. Through the
bibliographical study was possible to shape a comparison
of the presented
results, verifying its effectiveness. It could be verified
that despite the great
technological deficiencies of the Company, most of its
changes was very efficient,
increasing the level of sales, the operational scores
directly connected to the
satisfaction of customers and its edge of contribution.
Additionally, there are
proposals of technology improvements, based on theoretical
referential, that will
have to allow new profits in the future.
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