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Título: THE APPLICATION OF OPERATIONS MANAGEMENT CONCEPTS IN A LAMINATE FLOORING RETAILER
Autor(es): PEDRO AUGUSTO CUNTO DE ALMEIDA MACHADO
Colaborador(es): MARCELO GHIARONI DE A E SILVA - Orientador
Catalogação: 28/AGO/2007 Língua(s): PORTUGUESE - BRAZIL
Tipo: TEXT Subtipo: SENIOR PROJECT
Notas: [pt] Todos os dados constantes dos documentos são de inteira responsabilidade de seus autores. Os dados utilizados nas descrições dos documentos estão em conformidade com os sistemas da administração da PUC-Rio.
[en] All data contained in the documents are the sole responsibility of the authors. The data used in the descriptions of the documents are in conformity with the systems of the administration of PUC-Rio.
Referência(s): [pt] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/TFCs/consultas/conteudo.php?strSecao=resultado&nrSeq=10449@1
[en] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/TFCs/consultas/conteudo.php?strSecao=resultado&nrSeq=10449@2
DOI: https://doi.org/10.17771/PUCRio.acad.10449
Resumo:
The object of this study was the appreciation of changes implemented in the operations management of Bom Piso Company, comprehending the areas of transportation, supply, services and information technology. Through the bibliographical study was possible to shape a comparison of the presented results, verifying its effectiveness. It could be verified that despite the great technological deficiencies of the Company, most of its changes was very efficient, increasing the level of sales, the operational scores directly connected to the satisfaction of customers and its edge of contribution. Additionally, there are proposals of technology improvements, based on theoretical referential, that will have to allow new profits in the future.
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