Título: | PROPOSAL OF AN EVALUATION CRITERIA OF MANAGEMENT QUALITY IN NON-GOVERNAMENTAL ORGANIZATIONS | ||||||||||||||||||||||||||||||||||||||||
Autor: |
JOSE MAURICIO DE AZEVEDO CARDOSO |
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Colaborador(es): |
ANTONIO JOSE JUNQUEIRA BOTELHO - Orientador |
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Catalogação: | 28/OUT/2008 | Língua(s): | PORTUGUESE - BRAZIL |
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Tipo: | TEXT | Subtipo: | THESIS | ||||||||||||||||||||||||||||||||||||||
Notas: |
[pt] Todos os dados constantes dos documentos são de inteira responsabilidade de seus autores. Os dados utilizados nas descrições dos documentos estão em conformidade com os sistemas da administração da PUC-Rio. [en] All data contained in the documents are the sole responsibility of the authors. The data used in the descriptions of the documents are in conformity with the systems of the administration of PUC-Rio. |
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Referência(s): |
[pt] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/ETDs/consultas/conteudo.php?strSecao=resultado&nrSeq=12421&idi=1 [en] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/ETDs/consultas/conteudo.php?strSecao=resultado&nrSeq=12421&idi=2 |
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DOI: | https://doi.org/10.17771/PUCRio.acad.12421 | ||||||||||||||||||||||||||||||||||||||||
Resumo: | |||||||||||||||||||||||||||||||||||||||||
Objective: Propose an evaluation model of management
quality of nongovernmental
organizations (NGO), the so-called Third Sector, in the area
social work and with municipal scope, based on the criteria
of excellence
utilized by the National Quality Prize (NQP).
Context: The development of this masters` research takes
place in the
framework of the results of studies on the impact of non-
governmental
organizations activities which point out their evasiveness
and inefficiency.
The research aims to fill in this vulnerability and,
therefore, improve the
quality of the social intervention carried out by the NGOs
in Brazil.
Methodology: (i) Bibliographic research and analysis of
management
evaluation methods applicable to Third Sector
organizations; (ii) study of the
NQP, particularly its excellence criteria, which in the
scope of the research
were subdivided in items and for each an evaluation was
made of levels of
practice regarding management; (iii) construction of a
proposal of a metric and
a methodology for quality evaluation in non-governmental
organizations
incorporating criteria adapted from NQP and criteria coming
out of the
literature analysis and (iv) test in a NGO to validate the
model.
Conclusions: By employing metrics and validating them in
accordance with
metrological precepts, the study contributes to the
measurement of quality in
non-governmental organizations, thus collaborating to
improvements in their
performance through the overcoming of those fragile points
identified in the
processes of internal evaluation of their management.
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