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ETDs @PUC-Rio
Estatística
Título: PETROBRAS BALANCED SCORECARD: DOWNSTREAM PERFORMANCE INDICATORS
Autor: WELLINGTON RODRIGUES
Colaborador(es): MARIA ANGELA CAMPELO DE MELO - Orientador
Catalogação: 08/JAN/2007 Língua(s): PORTUGUESE - BRAZIL
Tipo: TEXT Subtipo: THESIS
Notas: [pt] Todos os dados constantes dos documentos são de inteira responsabilidade de seus autores. Os dados utilizados nas descrições dos documentos estão em conformidade com os sistemas da administração da PUC-Rio.
[en] All data contained in the documents are the sole responsibility of the authors. The data used in the descriptions of the documents are in conformity with the systems of the administration of PUC-Rio.
Referência(s): [pt] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/ETDs/consultas/conteudo.php?strSecao=resultado&nrSeq=9450&idi=1
[en] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/ETDs/consultas/conteudo.php?strSecao=resultado&nrSeq=9450&idi=2
DOI: https://doi.org/10.17771/PUCRio.acad.9450
Resumo:
Nowadays, the high degree of competitiveness privileges the development of strategical thinking, and the companies are required to adequately face the market pressure. A good performance measuring system is fundamental for the strategy of the organization, for it helps the organization to maintain the desired direction. In this context, it is important to align each area strategical indicators with corporative objectives, since an area might affect corporation performance. To measure these indicators is not a trivial task, since the companies can adopt a great number of them, generally ineffective and not balanced for. The model of performance evaluation proposed by Kaplan and Norton, in 1990, called the Balanced Scorecard, provides a better balance between performance indicators. Petrobras, as one organization that implemented BSC, is intensely working in the refinement of this tool in its businesses units. The adoption of BSC by Petrobras aims at improving its indicators and creating a Strategical Map that highlightens its strategical objectives in an appropriate way. This dissertation analyzes Petrobras BSC, focusing the indicators at the Downstream area. As a result of this analysis, a new Strategical Map is suggested, with a reduced number of objectives and indicators, which makes possible to better communicate its strategies.
Descrição: Arquivo:   
COVER, ACKNOWLEDGEMENTS, RESUMO, ABSTRACT, SUMMARY AND LISTS PDF    
INTRODUCTION PDF    
CHAPTER 2 PDF    
CHAPTER 3 PDF    
CHAPTER 4 PDF    
CHAPTER 5 PDF    
REFERENCES AND ANNEX PDF