Título: | DEVELOPMENT MODEL PROPOSAL OF LOGISTICS PERFORMANCE MEASUREMENT SYSTEM | ||||||||||||||||||||||||||||||||||||||||
Autor: |
WINSTON CARVALHO SANTANA |
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Colaborador(es): |
NELIO DOMINGUES PIZZOLATO - Orientador ANDRE LACOMBE PENNA DA ROCHA - Coorientador |
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Catalogação: | 14/MAR/2005 | Língua(s): | PORTUGUESE - BRAZIL |
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Tipo: | TEXT | Subtipo: | THESIS | ||||||||||||||||||||||||||||||||||||||
Notas: |
[pt] Todos os dados constantes dos documentos são de inteira responsabilidade de seus autores. Os dados utilizados nas descrições dos documentos estão em conformidade com os sistemas da administração da PUC-Rio. [en] All data contained in the documents are the sole responsibility of the authors. The data used in the descriptions of the documents are in conformity with the systems of the administration of PUC-Rio. |
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Referência(s): |
[pt] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/ETDs/consultas/conteudo.php?strSecao=resultado&nrSeq=6063&idi=1 [en] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/ETDs/consultas/conteudo.php?strSecao=resultado&nrSeq=6063&idi=2 |
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DOI: | https://doi.org/10.17771/PUCRio.acad.6063 | ||||||||||||||||||||||||||||||||||||||||
Resumo: | |||||||||||||||||||||||||||||||||||||||||
The present organizational environment requires from the
business leaders
constant analyses and adaptation regarding the strategy of
action of their
companies and the adaptation of their logistics processes.
As a consequence, it is
necessary to adequate performance measures to the new
reality, based on a system
of measurement. In this context, the performance
measurement systems - PMS
development is a key factor in the support to modern
organizational vision, to
adequately accompany the operations, and enable to take
correct decisions on
time. Considering such context, this thesis has the
objective of proposing a
development model of performance measurement system applied
to logistic
process. This research uses the pertinent literature by
means of a systematic study
of the published material. A literature survey on the
concepts and logistics
activities, and the aspects related to the management are
presented with emphasis
on the performance measurement and to the more important
approaches for the
logistic PMS found in the literature. Furthermore, the
importance of knowing the
performance of an activity, as well as its relation with
its measure is
contextualized. In this context, performance measures are
presented as part of a
system and related to the SMDL processes. From this point
on an analysis about
the traditional systems is carried out, showing its
evolution and its incoherencies.
Finally, on the basis of the literature review a
performance measurement system
development model is proposed. So, the thesis emphasizes
the contributions
identified, the difficulties found and some suggestions for
future researches. As a
main proposal for future research, a practical application
of the model of
development of PMS is suggested.
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