Título: | WORK, CONTROL AND RESISTANCE: THE CASE OF APP DELIVERY WORKERS | ||||||||||||
Autor: |
FERNANDO DO AMARAL PEREIRA |
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Colaborador(es): |
ANA HELOISA DA COSTA LEMOS - Orientador |
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Catalogação: | 12/MAI/2022 | Língua(s): | PORTUGUESE - BRAZIL |
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Tipo: | TEXT | Subtipo: | THESIS | ||||||||||
Notas: |
[pt] Todos os dados constantes dos documentos são de inteira responsabilidade de seus autores. Os dados utilizados nas descrições dos documentos estão em conformidade com os sistemas da administração da PUC-Rio. [en] All data contained in the documents are the sole responsibility of the authors. The data used in the descriptions of the documents are in conformity with the systems of the administration of PUC-Rio. |
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Referência(s): |
[pt] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/ETDs/consultas/conteudo.php?strSecao=resultado&nrSeq=58973&idi=1 [en] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/ETDs/consultas/conteudo.php?strSecao=resultado&nrSeq=58973&idi=2 |
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DOI: | https://doi.org/10.17771/PUCRio.acad.58973 | ||||||||||||
Resumo: | |||||||||||||
In a context of deep changes in labor relations caused by technology,
thousands of food-delivery worker move through Brazilian streets delivering food
and other stuffs by digital platforms. This kinda of work, which has been increase
in recent years, has been the target of interest by researchers due to the
peculiarities that characterize it. A relevant aspect to be studied concerns the
control over this type of work. In this direction, the present dissertation get to
understand how the control by applications is perceive by food-delivery worker
through applications in their work relationships and what are their forms of
resistance. For this, a netnography was carried out on social networks that had
analyzed 21 groups on Facebook with 136 posts from food-delivery worker, and a
group was created, conversations about work through applications. All material
collected was analyzed based on thematic analysis. Harry Braverman s labor
process theory was used to understand how control manifests itself in these labor
relationships, from technical and bureaucratic control to normative and neonormative control, as well as the transformations that technology has created in
labor relationships. and in the algorithmic control over workers, exercised by
digital food delivery platforms, operating in Brazil. The main findings of the
research indicate that, although the delivery job has clear characteristics of
precariousness and work intensification, its insertion in the Brazilian context,
marked by systemic and structural unemployment, makes this activity to be
considered a better option than the formal work, being considered more
guaranteed and even belonging to an elite in the middle of the precariat. In
addition, the identity construction of the food-delivery worker, marked by
discourses that reinforce masculinity stereotypes, such as the provider and family
man, as well as discourses of entrepreneurship, of resignified and guaranteed
freedom, depending only on the individual s personal effort, mask the deleterious
aspects of this type of work. It is argued that these factors contribute to the
production of consent and weakening of the possibilities of resistance, union
representation and the transformation of the delivery people s reality in front of
the applications.
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