ETDs @PUC-Rio
| Título: | CANVAS APPLIED TO SERVICE DESIGN: NEW KNOWLEDGE FOR THE TRAINING OF DESIGNERS | ||||||||||||
| Autor: |
GILBERTO MENDES CORREIA JUNIOR |
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| Colaborador(es): |
RITA MARIA DE SOUZA COUTO - Orientador LUIZ ANTONIO FERNANDEZ BRAGA - Coorientador |
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| Catalogação: | 23/JUL/2021 | Língua(s): | PORTUGUESE - BRAZIL |
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| Tipo: | TEXT | Subtipo: | THESIS | ||||||||||
| Notas: |
[pt] Todos os dados constantes dos documentos são de inteira responsabilidade de seus autores. Os dados utilizados nas descrições dos documentos estão em conformidade com os sistemas da administração da PUC-Rio. [en] All data contained in the documents are the sole responsibility of the authors. The data used in the descriptions of the documents are in conformity with the systems of the administration of PUC-Rio. |
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| Referência(s): |
[pt] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/ETDs/consultas/conteudo.php?strSecao=resultado&nrSeq=53871&idi=1 [en] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/ETDs/consultas/conteudo.php?strSecao=resultado&nrSeq=53871&idi=2 |
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| DOI: | https://doi.org/10.17771/PUCRio.acad.53871 | ||||||||||||
| Resumo: | |||||||||||||
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This dissertation aims to analyze the training of designers in the light of the CANVAS tools in the practice of Service Design. The research sought the origins of CANVAS and Service Design, in addition to categorizing the main CANVAS by market area of application. A quantitative research was carried out to identify the main CANVAS used by designers and non-designers, the benefits and difficulties they encounter in using this tool in Service Design projects. Secondly, semi-structured interviews, with professionals working in
the Service Design segment and CANVAS users, were analyzed to find the skills that designers and non-designers need to have to manage this tool in collaborative projects. The results of these two moments were consolidated, pointing to three important skills that designers need to master: to identify
the degree of complexity of the project, to understand the way the group is organized in its social architecture and to pay attention to intragroup conflicts, certain to occur because these, when handled in a skillful way, can bring many contributions to collective creation processes.
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