Título: | SCM MODEL BASED ON PROCESS INTEGRATION, INFORMATION SHARING, AND PERFORMANCE MEASURES | |||||||
Autor: |
ANDREA BARCELLOS DE ARAGAO |
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Colaborador(es): |
SILVIO HAMACHER - Orientador LUIZ FELIPE RORIS RODRIGUEZ SCAVARDA DO CARMO - Coorientador |
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Catalogação: | 02/JUL/2004 | Língua(s): | PORTUGUESE - BRAZIL |
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Tipo: | TEXT | Subtipo: | THESIS | |||||
Notas: |
[pt] Todos os dados constantes dos documentos são de inteira responsabilidade de seus autores. Os dados utilizados nas descrições dos documentos estão em conformidade com os sistemas da administração da PUC-Rio. [en] All data contained in the documents are the sole responsibility of the authors. The data used in the descriptions of the documents are in conformity with the systems of the administration of PUC-Rio. |
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Referência(s): |
[pt] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/ETDs/consultas/conteudo.php?strSecao=resultado&nrSeq=5130&idi=1 [en] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/ETDs/consultas/conteudo.php?strSecao=resultado&nrSeq=5130&idi=2 |
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DOI: | https://doi.org/10.17771/PUCRio.acad.5130 | |||||||
Resumo: | ||||||||
The Supply Chain Management (SCM) is creating many
opportunities and challenges for world business
competition. In spite of this, there are still just a few
models that offer an effective SCM analysis. Within this
context, this dissertation attempts to propose a model for
a supply chain analysis based on key dimensions that are
necessary for a successful SCM. The key dimensions
considered in this dissertation are: business processes
integration, key supply chain members identification,
information sharing, and appropriate supply chain
performance measures. In order to validate the model and to
evaluate its application, a case study was conducted in
different supply chains of a big national manufacturer of
CNG (Compressed Natural Gas) cylinders for vehicles.
Towards the SCM analysis, this manufacturer is considered
in this application as the supply chain`s focal company.
With the model`s application in these different supply
chains, it was possible to figure out a more intense
information share and use of performance measures in the
SRM (Supplier Relationship Management) business process
than in the CRM (Customer Relationship Management) business
process. In CRM, it was also found that the supply chains
are more integrated with the focal company when the
cylinder is the chain`s main product and less integrated
when the chain`s main product is another, for instance, a
brand new car.
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