Título: | SELF EVALUATION MODEL FOR TESTING AND CALIBRATION LABORATORIES BASED ON ABNT NBR ISO/IEC 17025:2017 STANDARD | ||||||||||||
Autor: |
LUCIANO CARLOS BELEZIA |
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Colaborador(es): |
MARIA FATIMA LUDOVICO DE ALMEIDA - Orientador |
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Catalogação: | 08/ABR/2020 | Língua(s): | PORTUGUESE - BRAZIL |
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Tipo: | TEXT | Subtipo: | THESIS | ||||||||||
Notas: |
[pt] Todos os dados constantes dos documentos são de inteira responsabilidade de seus autores. Os dados utilizados nas descrições dos documentos estão em conformidade com os sistemas da administração da PUC-Rio. [en] All data contained in the documents are the sole responsibility of the authors. The data used in the descriptions of the documents are in conformity with the systems of the administration of PUC-Rio. |
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Referência(s): |
[pt] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/ETDs/consultas/conteudo.php?strSecao=resultado&nrSeq=47389&idi=1 [en] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/ETDs/consultas/conteudo.php?strSecao=resultado&nrSeq=47389&idi=2 |
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DOI: | https://doi.org/10.17771/PUCRio.acad.47389 | ||||||||||||
Resumo: | |||||||||||||
This dissertation aims to propose a self-assessment model for evaluating the
competence, impartiality and consistent operation of testing and calibration laboratories,
based on ABNT NBR ISO/IEC 17025:2017 standard. An attempt is made to demonstrate
the applicability of the proposed model through the development of a case study in one
of the Brazilian Navy s Testing and Calibration Laboratories. This research can be
considered applied, descriptive and methodological. The methodology encompasses
literature review and documentary research; development of a self-assessment model for
evaluating the competence, impartiality and operational consistency of testing and
calibration laboratories; construction of the analytical hierarchical structure with the key
and detailed elements that integrate the model; application of the analytical hierarchy
process (AHP) method to define the weights of the evaluation criteria, with the
participation of invited experts; development of a case study within one of the Brazilian
Navy s Test and Calibration Laboratories; discussion of results and formulation of
conclusions and recommendations. The main outcome of this research is an innovative
self-assessment model for testing and calibration laboratories, with a view to supporting
decisions concerning the accreditation process of these laboratories according to the
mentioned Standard. Notably, the results of the case study demonstrate that it is feasible
to determine the maturity level of the Laboratory in compliance with the requirements of
the mentioned standard. Also, they allowed identifying opportunities for improvement of
the current management system of the Laboratory.
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