Título: | MEASUREMENT SYSTEMS IN TRAINING RETURN ON INVESTMENT IN THE BRAZILIAN ORGANIZATIONS | |||||||
Autor: |
CRISTINA GOMES PALMEIRA |
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Colaborador(es): |
JORGE FERREIRA DA SILVA - Orientador MARIA ALICE FERRUCCIO RAINHO - Coorientador |
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Catalogação: | 08/JAN/2004 | Língua(s): | PORTUGUESE - BRAZIL |
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Tipo: | TEXT | Subtipo: | THESIS | |||||
Notas: |
[pt] Todos os dados constantes dos documentos são de inteira responsabilidade de seus autores. Os dados utilizados nas descrições dos documentos estão em conformidade com os sistemas da administração da PUC-Rio. [en] All data contained in the documents are the sole responsibility of the authors. The data used in the descriptions of the documents are in conformity with the systems of the administration of PUC-Rio. |
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Referência(s): |
[pt] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/ETDs/consultas/conteudo.php?strSecao=resultado&nrSeq=4359&idi=1 [en] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/ETDs/consultas/conteudo.php?strSecao=resultado&nrSeq=4359&idi=2 |
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DOI: | https://doi.org/10.17771/PUCRio.acad.4359 | |||||||
Resumo: | ||||||||
Training ROI, last stage in the training evaluation
methodology, that also includes reaction, learning,
behavior and results, is the object of study of this
research that investigated the existing systems to measure
it in the Brazilian organizations, as well as the
importance of the theme. A broad revision of the literature
about the existing methods to calculate Training ROI was
made and resorted mainly to authors in the United States.
The theoretical reference and the realization of a pretest
in 2002, contributed as basis to formulate a questionnaire
that evaluated the conditions and perceptions for the
calculation of Training ROI in a sample of 75 Brazilian
companies from various states. The qualitative analysis
together with the quantitative analysis using statistical
software SPSS (t test, factor reduction, clusters
formation, MANOVA), concluded that few Brazilian companies
apply measurement systems in Training ROI, but the
perception of its importance is high. A possible example of
application was identified in the Call Center of Vésper,
described at the end of the research, with the interview
made.
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