Logo PUC-Rio Logo Maxwell
ETDs @PUC-Rio
Título: OUTSOURCING WITH COMMITMENT A CHALLENGE IN THE INTELLECTUAL JOBS CONTRACTING FOR BAYER IN BRAZIL
Autor: CARLOS EDUARDO FERNANDES CORREA
Colaborador(es): PATRICIA AMELIA TOMEI - Orientador
Catalogação: 28/NOV/2003 Língua(s): PORTUGUESE - BRAZIL
Tipo: TEXT Subtipo: THESIS
Notas: [pt] Todos os dados constantes dos documentos são de inteira responsabilidade de seus autores. Os dados utilizados nas descrições dos documentos estão em conformidade com os sistemas da administração da PUC-Rio.
[en] All data contained in the documents are the sole responsibility of the authors. The data used in the descriptions of the documents are in conformity with the systems of the administration of PUC-Rio.
Referência(s): [pt] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/ETDs/consultas/conteudo.php?strSecao=resultado&nrSeq=4222&idi=1
[en] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/ETDs/consultas/conteudo.php?strSecao=resultado&nrSeq=4222&idi=2
DOI: https://doi.org/10.17771/PUCRio.acad.4222
Resumo:
The outsourcing of service with intellectual content is a present fact in the daily reality of great industries in Brazil. In a large extent of the cases, these service are contracted in the same way that others service without technological content those does not have the same relevance neither for the industries competitiveness nor for the Brazilian technological park development. This paper intend to study the relations between intellectual service outsourcing and organizational commitment and raises the proposal that, so important as to use adequate service contracting systematic, is to assure the adequate management of the Human Resources involved in these processes. This research, carried out through a case study developed with a survey application and accomplishment of interviews with qualitative approach, presents and argues the intellectual job contracting systematic of a big industry in Brazil that, is looking for the organizational climate improvement and the outsourced people commitment with its main objectives. The results showed that managers must observe not only the calculativ components but also the affective and normative components of the organizational commitment if they intend to increase the organizational commitment level of the third parts involved in its key activities. These results also supports the premises that the organizational commitment concept presented in literature are also applicable in the outsourcing relation and that the confidence relation among managers / contractors and their own professionals as well the third parts professionals is an important base for the professional motivation and commitment.
Descrição: Arquivo:   
COVER, ACKNOWLEDGEMENTS, RESUMO, ABSTRACT AND SUMMARY PDF      
CHAPTER 1 PDF      
CHAPTER 2 PDF      
CHAPTER 3 PDF      
CHAPTER 4 PDF      
BIBLIOGRAPHY AND ANNEX PDF