This study sought to analyze the implementation of family support in the scope of the National Social Assistance Policy (PNAS), in the sphere of basic social protection (PSB), in the Reference Center for Social Assistance (CRAS), from the Service of Protection and Integral Attention to the Family (PAIF), from Resendecounty. In order, semi-structured interviews were conducted with the technical teams of two CRAS, which are composed of case-workers and psychologiststo achieve the proposed aim. Therefore, some dimensions were considered in the data analysis to contribute to the construction of analytical categories:refuge; intersectoral relationship / integrated services network of Resende county; professional secrecy; internal and external flow; interdisciplinarity/ multidisciplinarity; quality and quantity of resources (human, physical, material, financial); limits and possibilities in the work developed with the studied segment; and experiences in the work developed with the studied segment. The collected data allow us to affirm an effective need to overcome a policy that acts with its greater emphasis on benefits and not on care services, which seems to make the Family Accompaniment process a mere instrument, restricted to books and technical manuals.